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Service Quality Initiatives


A great deal of attention is paid towards designing Standard Operating Procedures (SOP) at Expressit. This SOP is documented using ISO 9000 standards and circulated to all the operating unit heads. Training in SOP, constant audits, identifying deviations and promptly implementing Corrective Action Plans is the hallmark of Expressit’s approach ensuring service quality which is superior to what is currently offered by others in the Industry, and which has helped it gain customer confidence.

Seamless integration with the IT capability and effective use of the Internet have given the company an edge over its competitors and is viewed as being on par, in terms of capability, reliability, responsiveness and quality consciousness with the leader in the industry.
Cross Functional National Service Quality team comprising Operations, Customer Relations, Marketing, Accounts and IT professionals has been set up to monitor and achieve key bench-mark parameters determining superior service quality.
Service Quality Index (SQI) report of every branch across the network is created and relays this information.
Quality Audit and Training team (QAT) has been set up. The brightest minds from across the enterprise customers have been inducted into this team.
  Contact Us

For any further query or information, you may please contact us on +91-22-29261551 or at the address mentioned below. Alternatively, you may send an email to Customer Service.

  ExpressIt Logistics Worldwide Ltd.,
  Corporate Office

Expressit Logistics Worldwide Ltd.
Unit A1,Ground Floor,

Sona Udyog,
Parsi Panchayat Road
Andheri (E),
Mumbai – 400 069.

Tel:022-29261551(Board Line)

Mumbai Customer Support

Tel :022-29261571

Email : bomcs@expressit.in

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